Leadership Coach Blog
Author: The Leadership Coach Created: 11/8/2011 3:07 PM
Insights from the Leadership Coach
By leadership blog on 2/20/2012 8:26 AM
These 10-second tips are proven practices for improving your hotel income, shared by IHG General Managers.
By leadership blog on 2/14/2012 6:40 AM

This quick tip is something The Crowne Plaza, The City, London, England, put into practice, saving 1,200 hours of agency staff pay over three months.   

By leadership blog on 2/10/2012 11:08 AM


 STOP, START, CONTINUE is a simple way to involve your hotel teams in a review of what they do and the value it adds to creating Great Hotels Guests Love.

The simplest way to put this into practice is to get EVERYONE in the hotel or business unit to come up with their answers to these questions:

1.       What should we STOP doing - one or more activities we can stop doing that will save money without affecting service (There is often one thing that you have thought for ages "Why do we do that: it doesn't add value? We should stop it or do it differently". Ask people to identify that and suggest it)

2.       What should we START doing that we don't do, to cut costs without affecting service OR to improve service at no cost

3.       What should we CONTINUE doing? (What are the things we do that really deliver value to our guests?)

That's a powerful way of focusing people in on your core activities, finding new opportunities and abandoning old ways of behaving that do not add value....
By leadership blog on 2/6/2012 6:58 AM

Here’s an exercise you can use to help your people find cost savings in your hotels without damaging service levels. One of IHG’s GMs used this tool and reported that she and her team identified thousands of dollars in cost savings.

By leadership blog on 2/3/2012 11:37 AM
One of our owners told me recently that Food and Beverage generates 35% of the revenues across his company's hotels. Which prompted me to go find this free online book on how to save money for food and beverage managers.
By leadership blog on 1/30/2012 7:19 AM
Kerry Ranson shared this with the IHG Leaders Lounge recently. These Leadership Coach blog posts are adapted from content in the IHG Leaders Lounge, an online leadership development platform run by 'The Leaders Lounge Coach' for hotels that are owned and managed by IHG. In this blog, the Lounge's Leadership Coach share some of the most useful learning  with us. Like this one from Kerry...
By leadership blog on 1/26/2012 7:01 AM
Jan Carlzon, author of Moments of Truth, told me this story:
By leadership blog on 1/22/2012 5:37 PM

The empty chair is a simple leadership tool you can use to put the customer at the heart of decision-making

By leadership blog on 1/22/2012 7:53 AM
The first rule of leadership is...
By leadership blog on 11/16/2011 5:36 AM
Great bosses get high performance out of people. Here, IHG's Leadership Coach shares a one-minute recipe for great leadership from Dee Hock, founder of Visa.