The IHG Owners Association is closely monitoring information about the coronavirus (COVID-19) as it continues to spread globally, causing significant disruption to the travel industry. In just a few short weeks, the business environment has been transformed due to this emerging pandemic. Occupancy across the hospitality industry has taken a severe hit, and we cannot predict when the recovery will begin.
We have seen cancellations of major meetings and conventions, the suspension of hundreds of colleges, entire school systems and major sporting events as well as citywide prohibitions on large gatherings mandated by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).
As with crises in years past, public sentiment is fueling a "lock-down" mentality that will have repercussions, possibly for months to come. The hotel industry has responded well by prioritizing the health of our guests and hotel colleagues, but the near-term outlook for our business is uncertain. Tactical measures like shutting down the pool and reducing F&B hours are a first step to alleviating much of the financial burden our members are facing. Additional measures have been shared by IHG Americas and IHG UK&I. Log into our members-only Online Community to read more.
The Association will continue to advocate on your behalf, and to work closely with IHG's senior leadership on actions to mitigate lost business, save costs and extend compliance timeframes. These discussions are ongoing, and we will provide timely and accurate updates on IHG’s coronavirus response, including policy changes, as they become available.
We are better together. Stay informed with the latest updates and resources for COVID-19 through our Online Community, including a helpful members' Discussion Group, where you can share ideas and ask questions.
Your action is needed right now.
As the COVID-19 pandemic unfolds, the hotel industry is facing substantial and unprecedented challenges. The IHG Owners Association is working with IHG Government Affairs and industry associations to influence Congress as they consider relief packages that will impact hotels.
It’s critical that your elected officials hear from you directly to provide them a clear picture of how the COVID-19 pandemic is impacting your property, your employees and you personally.
The link below leads to an action alert hosted by the American Hotel & Lodging Association (AHLA). Please use that site to send a note to your elected officials. If you have personal relationships with Members of Congress please reach out to them directly.
Helpful Resources from IHG
In addition to following CDC and WHO breaking news, information and guidelines, be sure to take the opportunity to review several helpful items provided on Merlin by IHG:
- Stay up to date by reading IHG’s latest coronavirus message.
- Learn more through this FAQ document for corporate and hotel colleagues.
- Be sure all hotel staff understand the updated cancellation policy.
- Follow this useful guidance document on preventing the spread of contagious diseases.
- Review your respective hotel’s crisis frameworks on preparedness and response procedures.