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Diamond Allied Members

Diversey Ltd

At Diversey we offer a complete portfolio of innovative cleaning products, equipment and services. In streamlining and standardising the cleaning process for our customers, we help them achieve consistently immaculate results, safely and efficiently. By developing and selecting the best dilution control system dependant on customer needs we can help our customers to reduce waste and chemical costs whilst improving productivity and results.

Ecolab

IHG Owners Association GLOBAL PARTNER: Ecolab offers service and solutions designed to help your hotel improve guest satisfaction and operational efficiency. It’s about making an impact everywhere it counts, from guest impressions to behind-the-scenes solutions and expertise. Our innovative products that do more with less, helping you increase your operational efficiency and sustainability, while meeting your guests’ highest standards. Ecolab helps you run your operation smoothly with regular service visits, on-site employee training, around-the-clock emergency service coverage and 24/7/365 customer support. SERVING: HOTELS, MOTELS, RESORTS, AMUSEMENT PARKS, CRUISE LINES, CASINOS

Guest Supply, Inc./Sysco

With over 40 years of expertise and one of the largest distribution and strategic sourcing networks in the world, Guest Supply is uniquely positioned to fulfill any need or request with a full spectrum of solutions.

From a wide selection of high-touch products that affect the customer experience, to a vast array of tactical supplies that keep the behind-the-scenes operations running smoothly, Guest Supply offers a full-spectrum of quality products that help ensure customer satisfaction while saving operational costs.

With warehouse space located strategically throughout the United States, Canada and around the globe, our distribution process ensures our customers get what they need, when and anywhere they need it.

Guest Supply also offers access to a team of dedicated Solution Specialists who truly encompass a fully integrated operations support approach, prepared to help solve problems and find operational efficiencies.

HBO

HBO® is the #1 rated premium network among hotel guests, bringing the latest blockbuster movies, plus the most buzzworthy series like Curb Your Enthusiasm®, Westworld, and Sesame Street®. With powerful drama, hilarious comedy, blockbuster movies, and family favorites, there’s something for everyone on HBO. Give your guests the entertainment they want to watch. To learn more about what’s coming up on HBO, visit HBO.com.

HD Supply

At HD Supply, we work hard to make your job easier, so you can focus on what matters—increasing operational efficiency, occupancy, and guest satisfaction. As a leading supplier to the hospitality industry, we provide the maintenance supplies, furniture, fixtures and equipment, and renovation and rebranding services you need.

Products — More than 100,000 products, including logo amenities, guest room supplies, PTACs, and lighting.
Fulfillment — Our nationwide distribution network ensures you’ll get fast, on-time delivery.
Expert Support — Certified Master Hotel Suppliers on staff to help.
Services — Property improvement solutions, professional training and certification, custom-made products, online tools, and more.

Procter and Gamble

P&G Professional offers complete laundry cleaning and spot removal products for the Hospitality Industry.
Our Tide, Downy and Clorox system provides outstanding cleaning for room linens and towels. Our system is PH balanced, providing Guest Noticeable results, and extended linen life. P&G Professional also offers cleaning products that maintain your indoor property, from In Room Cleaning, public spaces, and meeting rooms.
Mr. Clean, Spic & Span, Febreze, Swiffer, Comet and Dawn perform floor maintenance dust removal,
malodor elimination and disinfectant cleaning and degreasing. We offer multilingual training courses for your employees, with bilingual manuals and DVDs for continual training. Service technicians install and maintain your properties housekeeping equipment.

Platinum Allied Members

Gillis Sales

Hotel owners and General Managers wear many hats and when it comes to sales, knowing where to start can be overwhelming. How do you know where to look for new business? How do you find and get to the decision maker? How do you compete in a competitive market?

It starts with hiring the best in the business. Sales is what we do best. We will help you take back control of your local market and build profitable base business. Our team is made up of exceptional hospitality sales professionals and we have experience and proven results working with IHG hotel owners across North America. We will naturally become an extension of your team and give you peace of mind that when it comes to sales, you’re covered.

Whether you need a solution to fill a short-term role or a long-term addition to your sales team, our Sales for Hire program will help increase your sales at a fraction of the cost of a full-time sales team.

Safemark

For over 35 years, Safemark has brought the convenience of security and guest mobility to the hospitality, entertainment and leisure industries. The company’s installations span the globe and include in-room safes, guest mobility and electronic lockers. As the trusted business partner for the world’s most recognized brands, Safemark’s experienced team delivers the highest level of service to customers and their guests.

Safemark’s in-room safes are installed across all IHG brands with models crafted to accommodate case goods, walls, closets/wardrobes and more. Holiday Inn Express® utilizes Safemark’s M 5.1FB in-room safe as the brand standard for all new construction, conversion and renovation properties (including those undergoing a PIP). Customized to match the Formula Blue™ branding, the M 5.1FB is available with 9” or 13.5” color matched pedestals. The safes are installed within the guestroom wardrobes to meet ADA requirements and to lift the safes to a comfortable usage height.

No safe is complete without proper reporting and advanced security features. Safemark’s comprehensive audit trail is the most thorough in the industry – recording the full identity, time, date and method used to open and close the safe. The company recently introduced the first re-codable cylinder for in-room safes. The optional high-security system prevents unauthorized key duplications and security breaches. Most importantly, Safemark backs their products with a five-year manufacturer’s warranty and exclusive $10,000 limited warranty against forced entry.

Along with in-room safes, Safemark’s electronic lockers provide easy access for either guests or employees to secure valuables. The lockers are available in several configurations and include both complimentary and pay-for-use options. Furthering guest convenience, Safemark’s fleet mobility solutions provide peace of mind for travelers and revenue share opportunities for the facility. Visit www.safemark.com to learn more.

Simmons Beautyrest

Providing distinctive, comfortable bedding solutions to the hospitality industry is what Simmons Hospitality Bedding does best. Our long-standing commitment to innovation is reflected in both the comfort and performance of the Beautyrest® Hospitality product line. We help customers fulfill their promise to deliver an exceptional and comfortable night’s sleep to guests – night after night, stay after stay. Visit www.simmonshospitality.com to learn more.

Gold Allied Members

AT&T

AT&T delivers a comprehensive suite of business solutions designed to meet the diverse operational needs of hotels. We are recognized for unparalleled quality, reliability, and commitment to innovation which has made us a global leader in Internet, Mobility and security services. AT&T supports the hospitality industry and is a member of the IHG Owners Association, which is a natural extension of our global technological leadership.

DISH

DISH Business powers over 1,000,000 rooms nationwide with free-to-guest content, and offers the most flexible and affordable IHG Studio solution for owners. We’ve partnered directly with IHG to develop a new, industry-leading solution that allows hotels of all sizes to utilize their current in-room televisions and existing cabling infrastructure to implement IHG Studio at a fraction of the cost compared to our competitors.

IHG Studio Powered by DISH Business helps owners:
- Improve Guest Love Scores: The average Guest Love score for Hotels with IHG Studio is +10.4 higher. IHG Studio Hotels: 70.7% All AMER Hotels: 60.3%
- Saves Staff Valueable Time: Broadcast messages throughout your property and allow guests to view their bill, complete digital checkout, or extend their stay from the convenience of their in-room television.
- Increase Revenue: In 2022, two IHG Studio pilot hotels generated over $420,000 in revenue from Digital Dining. Properties without on-site dining are able to monetize advertising space within IHG Studio to support local businesses.

Learn more about DISH Business for your property by contacting Brad Armstrong, brad.armstrong@dish.com 601-260-8749 or by visiting dish.com/ihg.

Frontline Performance Group

30 YEARS | 2,000+ PROPERTIES | 600,000+ ROOMS | 103 COUNTRIES

Revenue goals, employee satisfaction, guest satisfaction, service recovery compensation, and brand loyalty are all critical priorities for hospitality companies. Effective execution of strategies to realize these goals is ultimately dependent on sustaining the alignment, coordinated cooperation, and effort of frontline team members. This is FPG’s sole mission, applying the art, science, and technology of performance to unlock the potential of people.

For thirty years FPG has helped to develop and motivate frontline team members and leaders to deliver world-class service-based sales programs, improve employee engagement, and generate high margin incremental revenue. Our body of knowledge, software and processes are exceptional and unique. Our set of practices and tools are proven to deliver incredible service and revenue results.

We have drawn from this collection of proven methods to develop IN-Gauge, the only software in the world that provides the complete toolkit to develop and maintain a best-in-class hotel guest enhancement program. Everything a front desk team needs to succeed is included in our monthly subscription including:

A full library of easily accessible e-learning knowledge necessary to develop frontline teams, regardless of their experience level.
Complete results auditing to ensure transparency and accuracy across all transactions.
Automated incentive deployment, tracking, and reporting that reduces manual work and errors.
Automated goal setting and tracking to empower leaders to achieve needed financial results.
Advanced data visualization provides complete transparency from a single team member’s performance all the way up to global portfolio performance.
Ongoing support from expert Client Success Consultants
Access to the FPG Champion Certification that elevates the Service Based Sales and leadership skills of your program Champions.
We believe there are impressive opportunities with frontline team members, one of the most critical touch points in your business. We infuse skills and energize these team members, better connecting with your customers to achieve powerful results.

With an FPG subscription also comes a simple, clearly defined framework for success in guest enhancement programs. Our system and framework are so effective that when properly implemented we guarantee your results.